Wallet top-ups
Once an amount has been added to your wallet, it cannot be refunded to your bank account, UPI ID or any other payment method. Please add only the amount you plan to use.
Cancelled, failed and partial orders
If an order is cancelled, fails to start, or is only partly delivered, the amount for the undelivered quantity is credited back to your wallet automatically and can be used on any other order.
Refill
If a service includes a refill guarantee, you can request a refill from the order page during the guarantee period instead of asking for money back.
Payment problems
If a payment is debited from your bank but not reflected in the wallet, write to us from the Contact page with the UPI reference. Bank reversals for failed payments are handled by your bank.
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